Cancellations may be accommodated if the order has not yet been packed or shipped.
You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via WhatsApp us or email to speak with a customer service representative on 08030831955.
Therefore, orders placed from 5pm on Saturday to 8am on Monday cannot be cancelled, as they are processed over the weekend for shipment.
Partste.ng makes every effort to ensure all items in a customer’s order are delivered undamaged and in good and pristine condition, including all components that were included in the original package. Upon receiving your order, inspect all packages thoroughly upon delivery and notify us immediately about any missing, damaged, or incorrect parts. If we are not notified of any problems with your package within 2 business days of delivery, then it is assumed your items arrived in good condition and Partste.ng is no longer liable for damaged, missing, or incorrect items. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. Partste.ng will not be held responsible for installation or labour expenses, service costs, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation. If you receive missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
The parts and accessories listed in our catalog are brand new, genuine OEM (original equipment manufacturer) items. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason, but are not limited to:
(1) Custom-made products
(2) Oils and other automotive chemicals.
(3) Bare engine assemblies.
(4) Fuel components.
(6) Printed materials.
(7) Service Manuals (unless they are sealed and in their original condition)
(8) Special ordered items.
(9) Any item that has been installed, altered, used, or otherwise no longer in brand new condition.
(10) Any opened packages or unsealed items.
(11) Any item not purchased from Partste.ng.
(12) Any item with the genuine manufacturer label missing, damaged, altered, or otherwise unreadable.
(13) Any item deemed non-returnable by the manufacturer.
(14) Safety items, which include, but are not limited to: air bags, seat belts.
(15) Painted parts
(16) Parts that have been modified
(17) All electrical parts and components.
NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
In order to obtain a Return Merchandise Authorization (RMA) number, please complete an Online RMA Form or reach out to our customer service team via Live Chat.
1. File online – Please provide the following information about your order:
Date of Purchase
Order number or PO number
Product code(s) of the item(s) you want to return
A complete and detailed explanations as to why the part is being returned
Please expect to be contacted by our agents in case additional information is required.
If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.
2. Chat with us – You can reach out our customer service team via WhatsApp us or Livechat:
Mondays to Saturdays from 8:00am to 5:00pm;
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “credit approved” e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within 2 business days of receipt. We reserve the right to deny any missing item claims made after this time period. If any items are verified to be missing:
(1) The missing item(s) will be shipped out at no extra charge.
(2) If a part is missing a necessary component that is included and not sold separately, the entire part would have to be returned to us before a replacement can be shipped.
(3) If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.
Part arrives damaged/defective
The customer is responsible for inspecting any and all parts delivered. Upon receiving your order, please inspect the packaging and merchandise for dents, scratches, or other damages or defects. If a part arrives damaged or defective, contact us within 2 business days of delivery. We reserve the right to deny any damage claims made after this time period. If shipping damages or manufacturing defects are verified:
(1) Retain all boxes and packaging materials – the carrier reserves the right to inspect these items before approving your claim. The customer may be responsible for bringing the package to your shipping carrier for inspection.
(2) Notify us through the RMA request form within 2 business days of receipt, so we can file a damage claim with the shipping carrier. After we consult with the shipping company, we will advise the customer on how to proceed further with the return.
Pictures may be required to authenticate your claim. We do not cross ship under any circumstances, meaning we must receive your returned item(s) before issuing any replacement(s). We recommend having your parts installed by a certified professional and we are not responsible for any damages made during installation.
Package lost in-transit
If a package is lost in transit and has not been delivered, the customer must notify us within 2 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.
Ordered incorrect part
If the customer ordered the wrong item(s) by mistake, the return follows the same criteria for “changed my mind/not needed.” We must be notified within 2 days from receipt of delivery by submitting an RMA request form. RMA’s returned beyond 3 calendar days of receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable. We cannot do exchanges.
Other reason for return
RMA requests that do not fall under the above categories will be reviewed on a case by case basis and a detailed reason must be provided for returning your order.
When will I receive a refund or replacement?
If the returned part(s) passes inspection, refunds will be issued within 5 business days after the return delivery date. Issuing time for replacements will vary depending on when we receive your return and availability of the parts.